Exceptional customer service that goes beyond the expected is La Fabrica’s mantra. In a world where good service is rare and “service with a shrug” is the norm, Haajera and Ahmed are fanatical about proving that excellent service is not a thing of the past. It is alive and well in their business, and every member of staff is just as committed to delivering the very best possible. They realize that no business can prosper without a service offering that provides for every customer need, which is why they go the extra mile. To make purchasing simpler they have an online store in the pipeline and hope to have that on stream as soon as possible.
Their value-added services include:
- Sourcing fabrics for customers – customers can email or WhatsApp images of fabric they are looking for and Haajera will send pictures of the available stock to them
- A nationwide courier service
- Professional advice and assistance extensive range